Privacy Policy
Privacy Policy
Your privacy matters to us — last updated: September 2026
Vertex Pyramids Hotel ("Vertex", "we") respects your privacy. This policy explains which personal data we collect when you visit our website, book a room, a trip or a package, or contact us, and how we use and protect it.
Information we collect
- Contact details: name, email, phone number and country.
- Booking details: dates, room or trip, number of guests, special requests.
- Identity data required at check-in by Egyptian law (passport or national ID).
- Payment data is processed by our payment provider; we do not store full card numbers.
- Technical data such as IP address, browser type and pages visited (see our Cookie Policy).
How we use your information
- To manage your bookings, check-in and stay.
- To answer your messages and requests.
- To arrange trips, transfers and packages with our guides and partners.
- To send booking confirmations and, only with your consent, offers and news.
- To meet legal obligations and keep our website secure.
Sharing your information
We never sell your data. We share only what is necessary with trusted partners who help us deliver your booking — for example guides, drivers, cruise operators and our payment provider — and with authorities when the law requires it.
How we protect your information
Our website uses encrypted HTTPS connections. Access to guest data is limited to staff who need it for their work, and we keep data only as long as needed for your stay and our legal obligations.
Your rights
You can ask us at any time to access, correct or delete your personal data, or to stop sending you marketing messages.
External links
Links to other websites are not covered by this policy. Please read their privacy statements.
Contact us
If you have any questions about this Privacy Policy, please contact us:
Vertex Pyramids Hotel
12 Abou El Hool Street, Nazlet El-Samman, Al Haram, Giza, Egypt
Email: info@vertex-hotels.com
Phone: +20 2 3377 4580
