Frequently Asked Questions

Clear info about our services, booking, and policies

Booking & Payment

How do I book a trip?

You can book through our website, contact form, or by speaking with our team directly.

Is my booking confirmed after submitting the form?

No. Your booking is confirmed only after payment is completed and approved.

Can I customize my trip?

Yes. You can use the Tailor Your Trip form to build a custom itinerary based on your needs and budget.

What payment methods do you accept?

We accept online card payments and bank transfers. Available methods appear during checkout.

Can I cancel my booking?

Yes. Cancellation rules depend on the package and supplier. Some bookings are non-refundable.

When will I receive my refund?

If approved, refunds are processed within 7 to 14 working days.

Can I change my travel date after booking?

Changes depend on availability and may include extra fees.

Are flights included in the packages?

This depends on the specific package. Each package clearly states what is included.

Do you provide tour guides?

Yes. All guided tours are handled by licensed professional guides.

Is transportation included?

Yes. All packages include private or luxury transportation unless stated otherwise.

Is travel insurance included?

No. Travel insurance is not included. We recommend purchasing it separately.

How can I contact support?

You can reach us through the contact form, email, or phone number on the website.

We're here to assist you with anything you need.